Delivery, Taxes & Returns

 

UK DELIVERY

Free local deliveries within the M25

Remember we can deliver for free by bicycle if you are within the M25.

Please specify 'Pick up' at check out and we'll be in contact to arrange delivery at a time that is convenient for you.

Standard UK delivery (Evri): 

Standard delivery - 2-4 working days by Evri (tracked) - £5.99.

Please note we want you to be happy with your purchase. You can always order several different sizes and colours at the same postage and packaging cost of £5.99. If you end up keeping one/some but want to return the other sizes/colours email lisa@noirvelocity.com to arrange this and we'll reimburse you for the ones you don't want to keep AND the postage and packaging of £5.99 to return them, once they're back at Noir HQ (in an unworn state and still with their swing tags attached).

INTERNATIONAL DELIVERY

Europe: Shipping is £10. All items will take 2-6 working days to reach you. 

USA & Rest of the World Shipping: 

Shipping on all USA and the rest of the world orders is £15.  

All US & worldwide orders are sent via DHL express and will take 2-6 working days to reach you. Please note that you may receive your order in multiple consignments. 

For International shipping, please note we want you to be happy with your purchase. You can always order several different sizes and colours at the same postage and packaging cost detailed above (depending on whether it is being shipped to Europe or the Rest of the World). If you end up keeping one/some but want to return the other sizes/colours email lisa@noirvelocity.com to arrange this.

International taxes / duties:  

Duties: From 1 January 2021, Non UK, European orders may or may not be subject to import duties or local taxes.  All our orders are "delivered at place" (DAP) meaning that it is the responsibility of the customer to pay any local duties or fees. 

Please note:

  • Should you decide to return your order, the relevant import duties and taxes will not be refunded. 
  • Once your order has shipped we are unable to cancel, re-route or expedite your package.
  • If delivery is refused for any reason, the customer is responsible for the contents of the order. Once the goods arrive back, the customer will be refunded minus any costs incurred.

RETURNS, EXCHANGES & REFUNDS

To return your goods please follow these instructions:

1. Ensure you return your item(s) within 14 days of receipt in all the original packaging, with any swing tickets still attached, unworn and unwashed, emailing us first at lisa@noirvelocity.com with the reason for the return.  For an exchange, please email us at lisa@noirvelocity.com so we can arrange this.

2. Post back to: Noir Velocity, 3 Ulva Road, London SW15 6AP, UK.

3. It is your responsibility to ensure that the parcel reaches us so you may wish to use a tracked service.  Keep any postage tracking information.

4. You will receive your refund credit/exchange within 14 days of receipt of the returned item(s).  An email confirming receipt/dispatch will be sent.  Postage will be paid by us for an exchange in the UK, provided that the £5.35 Royal Mail 48 hours checked and signed for service is used.

5. If you have any questions about returning an item please contact us at lisa@noirvelocity.com

6. Gift Cards are non refundable or exchangeable - they can only be used to purchase goods.

Where you have received a faulty product

We are dedicated to creating technical products that last. If your product is damaged due to a material or manufacturing error, we’ll replace it free of charge or work with you on another solution. Please do not use any faulty items after finding the fault, or we may not be able to provide a refund.

Refunds are only applicable on receipt of the faulty product back to us, to the cost of product and the postage up to the value Noir Velocity paid to post it to you (so £5.99 for the UK, £10 for Europe and £15 for the Rest of the World). Customs duties and sales taxes for orders outside the UK are non-refundable through Noir.

Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer. 

Exchanges must be for the same item in a different size/colour depending on availability. It is your responsibility to return the item/s in an unworn state with swing tags still attached. You will need to pay to return it to us, email us explaining what you are doing and why and once we receive it back and have checked it, we will send out the different item in a different size/colour for free and refund you the cost of posting it back to us, if you are in the UK and provided that the £5.35 Royal Mail 48 hours checked and signed for service is used. Once an order has been exchanged there can be no further exchanges on that order.